Terms of Service
Last updated: 8 March 2026
Introduction
Welcome to GlassFrog. These Terms of Service govern your access to and use of our website, services, digital products, and any content provided by GlassFrog. By using this website or engaging with our services, you agree to these terms. If you do not agree, please discontinue use of the website and services.
GlassFrog is operated by Larissa Hawkins, sole trader, providing career coaching, culture consultancy, workshops, and related services.
1. Use of This Website
You agree to use this website only for lawful purposes. You must not:
Use the website in any way that may cause damage or impair its availability
Attempt to gain unauthorised access to the website or its systems
Copy, reproduce, or distribute website content without permission
Use the website to transmit harmful or malicious code
We reserve the right to restrict or terminate access if these terms are breached.
2. Intellectual Property
All content on this website — including text, branding, graphics, images, digital products, and resources — is owned by GlassFrog and Larissa Hawkins unless otherwise stated.
You may not:
Reproduce, distribute, or modify any content
Use content for commercial purposes without written permission
Claim ownership of any GlassFrog materials
You may download or print content for personal use only.
3. Coaching and Consultancy Services
GlassFrog provides coaching and culture consultancy services. By booking a service, you agree to:
Provide accurate information
Engage respectfully and professionally
Attend scheduled sessions, meetings or provide reasonable notice of cancellation
Coaching and consultancy are not therapy, legal advice, financial advice, or medical advice. You remain responsible for your own decisions, actions, and outcomes.
4. Culture Consultancy Services
Culture consultancy services may include assessments, workshops, interviews, audits, reports, or recommendations. These services are typically delivered to organisations and may involve multiple stakeholders.
Separate Agreements
Consultancy projects are governed by a separate written agreement outlining scope, deliverables, responsibilities, confidentiality, and fees. The information on this website does not replace or override those agreements.
No Guarantee of Organisational Outcomes
Culture change is complex and influenced by many factors outside GlassFrog’s control. While every effort is made to provide high‑quality insights and recommendations, GlassFrog cannot guarantee specific outcomes such as:
Improved engagement
Behavioural change
Leadership performance
Reduced turnover
Cultural transformation
Organisational Responsibility
The organisation remains responsible for:
Implementing recommendations
Internal communication
Employee participation
Decision‑making and follow‑through
5. No Guarantee of Results (Coaching & Consultancy)
While GlassFrog aims to provide high‑quality services, outcomes cannot be guaranteed. Results depend on many factors, including your engagement, circumstances, and actions.
6. Digital Products and Resources
Any digital products purchased or downloaded from this website are for personal use only unless otherwise stated.
You may not:
Share, resell, or distribute digital products
Upload them to other websites or platforms
Claim them as your own work
All sales of digital products are final once downloaded.
7. Testimonials Disclaimer
Testimonials shared on this website or in marketing materials reflect individual experiences. They are not guarantees of results or typical outcomes. Your experience may differ.
8. Payments and Refunds
Payments for services or digital products must be made at the time of purchase unless otherwise agreed.
Payments are processed securely through third‑party providers such as Stripe, or via payments being made via invoice in line with normal banking procedures. GlassFrog does not store or process card details.
Refunds for coaching or consultancy services are handled according to the cancellation policy provided at the time of booking. Digital products are non‑refundable once accessed or downloaded.
9. Website Availability and No Warranty
While we aim to keep the website available and functioning smoothly, we cannot guarantee:
uninterrupted access
error‑free performance
freedom from viruses or harmful code
The website is provided on an “as is” and “as available” basis.
10. Limitation of Liability
GlassFrog will not be liable for:
Losses arising from website downtime or technical issues
Indirect, incidental, or consequential damages
Decisions or actions taken based on website content or coaching/consultancy discussions
Nothing in these terms limits liability where it cannot be limited under UK law.
11. External Links
This website may contain links to external websites. GlassFrog has no control over these sites and is not responsible for their content, privacy practices, or accuracy.
12. User Accounts (If Applicable)
If you create an account on this website, you are responsible for:
Keeping your login details secure
Ensuring your information is accurate and up to date
Notifying us of any unauthorised access
We may suspend or terminate accounts that breach these terms.
13. Privacy and Data Protection
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
You can read the full Privacy Policy here.
14. Changes to These Terms
We may update these Terms of Service from time to time. The “Last updated” date at the top of this page will reflect the most recent version. Continued use of the website or services indicates acceptance of any changes.
15. Governing Law
These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Information
If you have any questions about these Terms of Service, please contact:
Business: GlassFrog
Email: hello@weareglassfrog.com
Postal Address: GlassFrog, PO Box 9052, Hungerford, RG17 1EQ
Phone: 0779 584 3907