Privacy policy
Last updated: 8 June 2026 - Cookies Table
1. Who Collects the Information
Business: GlassFrog
Data Controller: Larissa Hawkins
ICO Registration Reference: ZC100314
Email: hello@weareglassfrog.com
Postal Address: GlassFrog, PO Box 9052, Hungerford, RG17 1EQ
Phone: 0779 584 3907
2. How We Collect Information
We may collect information in the following ways:
When you contact us via our enquiry form (called ‘Contact’)
When you sign up to our mailing list
When you make an online purchase or booking
Anonymous data (relating to your computer/device, not to you personally) is also collected whenever someone visits our website. This uses Google Analytics and involves the use of cookies (see Cookies Policy).
3. What Information Is Collected
Personal Data You Provide
We collect only the minimum information required to contact you, deliver services, and maintain accurate records. This may include:
Name
Email address
Phone number
Billing information (processed securely via Stripe, or under separate cover with your relevant banking service, if made by invoice payment)
Information you provide in enquiries or coaching/consultancy forms, or by telephone enquiry
Automatically Collected Data
This includes:
IP address
Browser type
Device information
Country of access
Pages visited and time spent on each page
4. Lawful Basis for Processing
We rely on the following lawful bases:
Consent – for mailing list sign‑ups and optional marketing
Contract – to deliver coaching or consultancy services
Legitimate interests – for analytics, service improvement, and responding to enquiries
Legal obligation – for financial record‑keeping required by HMRC
5. How Your Data Is Used
Your data is used only for the purposes for which it was provided, including:
Responding to enquiries
Delivering coaching or consultancy services
Processing payments
Sending newsletters (only with your consent)
Internal record‑keeping
Improving our services and website
Anonymous data from cookies is used to compile statistics about website performance.
We do not pass your personal data to third parties for marketing.
6. Who Has Access to Your Information
We do not sell or rent your information.
We do not share your information with third parties for marketing.
We only share personal information when legally required to do so.
Anonymous cookie‑derived data may be shared for technical purposes only.
7. International Transfers
Some third‑party services we use (e.g., Google Analytics, email providers, payment processors) may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations
Standard Contractual Clauses with the UK Addendum
International Data Transfer Agreements (IDTAs)
8. Use of Google Web Fonts
We use Google Web Fonts to ensure consistent and visually appealing content across browsers. Loading these fonts may trigger a connection to Google servers. Google’s privacy policy can be found at: https://www.google.com/policies/privacy
By using our website, you consent to the use of Google Web Fonts.
9. Your Consent
We will not contact you for marketing unless you have given prior consent. You may change your preferences at any time by contacting us at:
Email: hello@weareglassfrog.com
Phone: 0779 584 3907
10. Accessing and Updating Your Information
If your information changes or you believe it is inaccurate, please contact us via:
Email: hello@weareglassfrog.com
Address: GlassFrog, PO Box 9052, Hungerford, RG17 1EQ
Phone: 0779 584 3907
You have the right to request a copy of the information we hold about you. This will be provided electronically and free of charge.
11. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Correct inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
12. How to Complain to the ICO
If you are unhappy with how we handle your data, you may contact the ICO:
Website: https://www.ico.org.uk
Phone: 0303 123 1113
We encourage you to contact us first so we can resolve your concerns.
13. Your Right to Restriction
You may restrict the collection or use of your personal information by:
Opting out of marketing when completing forms
Contacting us to withdraw previous consent
Installing the Google Analytics Opt‑Out Browser Add‑On
14. Your Right to Be Forgotten
We will erase personal data when it is no longer needed for the purposes for which it was collected, unless we are legally required to retain it.
15. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing coaching or consultancy services, responding to enquiries, maintaining internal records, and meeting legal, accounting, or reporting requirements.
When deciding how long to keep information, we consider:
The nature of the data
The purpose for which it was collected
Our legal and regulatory obligations
The expectations of the individual
The potential risks of keeping or deleting the data
Once data is no longer needed, it will be securely deleted or anonymised.
16. Security of Your Information
While we strive to protect your personal information, transmission over the internet cannot be guaranteed to be 100% secure. You transmit information at your own risk. Once received, we take reasonable steps to secure it on our systems.
17. Payment Security
Payments through the website are processed securely through Stripe. We do not store or process credit or debit card details on our systems. If payments are made under separate cover, this is through invoicing procedures whereby you will use your normal banking services to make payment.
18. Breach Notification
If we become aware of a data breach involving your personal data, we will endeavour to inform you within 72 hours, in line with UK GDPR requirements.
19. Links to Other Websites
Our website may contain links to other websites. We have no control over external sites and are not responsible for their privacy practices. We strongly advise you to review the Privacy Policy of every site you visit.
Cookies Policy
What Are Cookies?
Cookies are small text files stored in your browser. They help websites function properly and improve user experience.
Cookies may be:
Session cookies – deleted when you close your browser
Persistent cookies – stored until they expire or are deleted
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer.
Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. For example, we use persistent cookies for Google Analytics.
How We Use Cookies
We may use cookies to:
Enable website functionality
Provide analytics
Store preferences
Improve performance
Third‑Party Cookies
Third‑party providers (e.g., Google Analytics) may also use cookies to collect usage statistics or improve service delivery.
Your Choices
You can block or delete cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
If you use the Internet Explorer browser, find out more info HERE. If you use Firefox, see the information HERE. If you are using Safari, see HERE.
Cookies we use
Acceptance
By using our website, you consent to our use of cookies. Continued use after changes to this policy indicates acceptance of those changes.